Chartly Pro

Chartly Pro (“Chartly Pro”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

name,
email address,
billing information,
uploaded chart screenshots,
customer support communications,
account credentials.

Automatically Collected Information

We may automatically collect:

IP address,
browser type,
device information,
usage analytics,
cookies,
session data,
and diagnostic information.

2. How We Use Information

We use collected information to:

provide and maintain the Service;
generate AI analysis reports;
process subscriptions and payments;
improve functionality and user experience;
monitor security and prevent abuse;
communicate with users;
comply with legal obligations.

3. AI Processing and Uploaded Content

Uploaded chart images and related data are processed by AI systems solely for generating requested analysis.

Unless explicitly stated otherwise:

uploaded content is not sold;
uploaded content is not publicly shared;
uploaded chart data is not used to train models without consent.

Temporary processing or caching may occur as part of system operations and security monitoring.

4. Data Retention

We retain personal data only for as long as reasonably necessary to: provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain platform security.

Users may request deletion of their account and associated personal information, subject to applicable legal requirements.

5. Data Sharing

We do not sell personal information to advertisers.

We may share information with trusted third-party providers that assist with: hosting, analytics, authentication, payments, infrastructure, customer support, and security. These providers may process information only as necessary to provide services on our behalf.

We may also disclose information: if required by law; to protect rights or safety; or in connection with a merger, acquisition, or asset sale.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to: maintain sessions, remember preferences, analyze platform usage, improve performance, and enhance security.

You may disable cookies through your browser settings, though some features may not function properly.

7. Payment Processing

Payments may be processed through third-party payment providers, including platforms such as Freemius and associated payment processors.

We do not directly store full payment card details on our servers unless explicitly stated.

8. Security

We implement commercially reasonable technical and organizational safeguards designed to protect user information.

However, no internet transmission or storage system can be guaranteed to be completely secure. Use of the Service is at your own risk.

9. International Users

Your information may be processed and stored in countries outside your own jurisdiction where privacy laws may differ. By using the Service, you consent to such transfers where legally permitted.

10. Your Rights

Depending on applicable law, you may have rights to:

access your personal data;
correct inaccurate information;
request deletion;
object to processing;
request data portability;
or withdraw consent where applicable.

To exercise these rights, contact: taha@chartly.pro

11. Children’s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions become effective upon posting to the website.

13. Contact Information

For privacy-related questions or requests:
Email: taha@chartly.pro